Services

30-Day No Risk Guarantee

Not sure if a particular instrument is going to suit your needs? All Stephens Instruments products may be evaluated and returned for any reason during the first 30 days.

Stephens Instruments products are fully warranted to the original owner against defects in materials and workmanship for the lifetime of the product. If a product ever fails due to a manufacturing or material defect, we will repair the product, without charge, or replace it, at our discretion. This warranty does not cover damage caused by accident, improper cleaning and care, negligence, or normal wear and tear.

Return Policy

Stephens Instruments wants to ensure complete customer satisfaction with all purchases. If for any reason you feel the need to return an instrument, please follow the simple steps below. A Return Authorization Number is not necessary.

Please pack the unused, unsterilized instrument in its original packaging and ship via a reliable courier service to:

STEPHENS INSTRUMENTS
ATTN: RETURNS
2500 SANDERSVILLE RD
LEXINGTON KY 40511

To be eligible for credit, items must be unused, unsterilized, undamaged, or bearing custom engraving. Stephens Instruments offers a full credit for all unused instruments returned within 60 days of invoice date.

Please do not hesitate to contact our customer service department at any time at (800) 354-7848.

Repair Service

For all other repairs including sharpening, straightening, and realignments, our experienced repair staff is dedicated to returning your Stephens Instruments products to their original quality. Evaluations are always free and all repairs are a flat rate of $25.00 per instrument. Repairs should be mailed to:

STEPHENS INSTRUMENTS
ATTN: REPAIRS
2500 SANDERSVILLE RD
LEXINGTON KY 40511

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